FAQ


Can we get our item gift wrapped?

Yes. We offer a complimentary gift wrapping service. Please make a note when you check out under 'Remarks' that you would like your purchase gift wrapped. If you would like a card included, you can purchase a card also from our store (in the GIFTS menu, under Gift cards) and include the note you would like written also in the 'Remarks' note. We will handwrite it for you, so please note it down exactly as you wish it repeated. 


Can we purchase a Gift Voucher online and use it in store? 

If you purchase a gift voucher online, you can use it only for online purchases not in our main store. 


If we purchase a Gift Voucher at the PR store, is it redeemable against online purchases? 

No it isn't, sorry. A physical voucher is only redeemable at the main store. You can purchase an online voucher for online purchases. 


Do you ship locally? 

We offer a complementary delivery service for all purchases over Rs2500 anywhere in Sri Lanka. 


Do you refund? 

No, we do not offer refunds. 


How long is local delivery?

Generally, delivery anywhere in the island your purchases will be delivered within 24 hrs on working days. The courier service doesn't work on Sundays / Sri Lankan Public Holidays. So a min of 48 hrs is expected when delivering over a weekend or to the North and East of the island. 


How long is international delivery? 

Generally, delivery anywhere in the world takes 2-3 days on working days. The courier service doesn't work on Sundays / Sri Lankan Public Holidays and delays can be experienced to delivery in African countries to a max of 4-5 days. A delay may be experienced for jewellery deliveries as all purchases need to be cleared through the Gem & Jewellery Authority.