Terms & Conditions

Standard orders
Standard orders are typically processed between 1-3 business days and shipped using the selected carrier. Special orders typically take unto 2 weeks to process and are shipped in 3-4 weeks. Orders within Sri Lanka over the value of LKR10,000 are delivered free of charge island-wide. Please bear with us for any delays outside of the above advice as we will always aim to get you your order in the fastest way possible. Keep in mind that we offer a pick-up in store option too.

International orders
We currently work with Aramex or FedEx for the delivery of international orders which typically takes unto 4-7 business days to be delivered once dispatched from the store. Paradise Road Public Relations Pvt Ltd is not responsible for any customs fees or duties incurred on international shipments and these are the responsibility of the purchaser. Please check with your local customs office about the rules and regulations that may apply to you. A helpful link to calculate how much you will be charged for customs depending on your country is dutycalculator.com

Please note even with these shipping methods transit times may vary due to customs delays. If you're having trouble with your order, please don't hesitate to contact us. If you need more information or want to arrange another option, just contact us.

Return Policy
We gladly accept exchanges for store credit on items in their original condition. Unworn, unwashed items may be returned within 14 days from date of shipment for exchange only with original tags and in the case of swim wear hygiene strips which have not been removed in part or full. We do not offer refunds at this time. Your store credit will be processed upon acceptance of the returned items. Paradise Road Public Relations has full discretion in determining if items are in their original condition when returned. Care products and worn, washed, final sale items purchased with voucher codes cannot be exchanged. Should you wish to exchange a purchase, we recommend you reach out to a member of our team on within 2 days of receipt of your order to allow for shipping return time within the 14 days exchange period. Please send tagged, unworn items to the address below:

PR 41, Horton Place,
Colombo 07
Sri Lanka

For any questions about your order, please send us an email at [email protected] or WhatsApp +94 76 317 7100

Return Policy - SALE items
We do not offer refunds at this time for any purchases, sale or otherwise. Any items on discount are not available to be exchanged. We request that you keep this in mind at time of purchase and carefully order. Our team is at hand to handle any questions you may have to help you make a confident purchase.

For any questions about your order, please send us an email at [email protected] or WhatsApp +94 76 317 7100
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